Frequently Asked Questions

Find answers about Reana Foods products and services.

About Reana Foods
What is Reana Foods?

Reana Foods is a Pakistani specialty and functional food brand offering a range of flours, gluten-free bakery products, seeds, superfoods and other food products. Our mission is to make nutritious and specialty food options more accessible for everyday Pakistani households.

What products does Reana Foods offer?

Reana Foods offers gluten-free flour, gluten-free baking flour, diabetic flour, protein flour, multigrain flour, barley flour, muesli, seeds, superfoods and gluten-free bakery products, including cookies, cake rusk and nan khatai. Product availability may vary.

Are Reana Foods products manufactured in Pakistan?

Reana Foods is a Pakistan-based brand with local food processing and manufacturing operations. We focus on developing food products that meet the needs and preferences of Pakistani consumers.

Are all Reana Foods products organic?

Organic+ is a product range and branding designation. Customers should check individual product packaging for specific organic certification or ingredient claims. Not every Reana Foods product should automatically be assumed to be certified organic.

How does Reana Foods maintain product quality?

Reana Foods emphasizes ingredient selection, food safety practices, product testing and quality controls. Customers can contact our support team for information about applicable product-specific certifications, testing and manufacturing standards.

Gluten-Free & Celiac
What is gluten, and which foods contain it?

Gluten is a group of proteins naturally found in wheat, barley, rye and related grains. Common foods containing gluten include conventional wheat roti, naan, bread, biscuits, cakes and pasta.

What is gluten-free flour?

Gluten-free flour is made without gluten-containing grains such as wheat, barley and rye. Depending on its formulation, it may contain rice, maize, legumes, starches, seeds and other ingredients.

Is Reana Foods gluten-free flour suitable for people with celiac disease?

Reana Foods offers gluten-free flour produced through dedicated gluten-free manufacturing operations. People with celiac disease should check the specific product's current gluten-free declaration, applicable certification and testing information before consumption.

Is diabetic flour the same as gluten-free flour?

No. Diabetic flour is formulated with particular nutritional characteristics, such as a lower glycemic index or higher fibre content. Gluten-free flour is formulated to avoid gluten. A product may have both characteristics, but customers should check the specific ingredients and label.

Can I make roti with Reana Foods gluten-free flour?

Yes. Reana Foods gluten-free flour can be used to prepare roti and other suitable recipes. Because gluten-free dough behaves differently from wheat dough, water requirements, resting time and handling methods may need adjustment.

Does gluten-free mean healthier or lower in calories?

Not necessarily. Gluten-free foods can contain similar or higher amounts of carbohydrates, fats or calories compared with conventional products. Their nutritional value depends on the full ingredient composition and serving size.

Specialty Flours
What is diabetic flour?

Diabetic flour is a specialty flour blend designed for consumers seeking particular nutritional characteristics, such as a lower glycemic index or higher dietary fibre content. It is not a medicine or a treatment for diabetes.

What is the glycemic index of Reana Foods diabetic flour?

Reana Foods has published low-glycemic-index results for its diabetic flour. Customers should refer to the latest product-specific laboratory report or product listing for the current GI value, as formulations and test results may change.

Can people with diabetes eat roti made from Reana Foods diabetic flour?

Roti made from diabetic flour may be included in a balanced eating plan for some people with diabetes. Portion size, total carbohydrate intake and individual blood glucose responses remain important. Consult a qualified healthcare professional for personalized dietary advice.

What is Reana Foods protein flour?

Reana Foods protein flour is a specialty flour blend formulated to provide additional plant-based protein compared with many conventional flour products. It is designed for consumers interested in increasing protein intake through everyday foods such as roti.

Is Reana Foods protein flour suitable for athletes and active people?

Protein flour may be a convenient way for active individuals to include additional protein in their diets. Overall protein requirements depend on body weight, activity level, health and dietary needs.

What is multigrain flour?

Multigrain flour is made from a combination of two or more grains or grain-based ingredients. Reana Foods offers multigrain flour blends intended for preparing everyday roti and other suitable foods.

Is multigrain flour better than regular wheat flour?

Multigrain flour can provide a more varied combination of grains and nutrients. However, its nutritional benefits depend on the ingredients, whole-grain content, fibre and processing methods. Multigrain does not automatically mean low carbohydrate or gluten-free.

Bakery & Superfoods
What gluten-free bakery products does Reana Foods offer?

Reana Foods offers gluten-free bakery products such as cookies, nan khatai, cake rusk and selected desserts. Visit our Gluten-Free Bakery collection to see currently available products.

Does Reana Foods gluten-free cake rusk contain sugar?

Yes. Reana Foods gluten-free cake rusk contains sugar and other traditional bakery ingredients. Gluten-free does not mean sugar-free or suitable for unrestricted consumption by people with diabetes.

Are Reana Foods gluten-free cookies suitable for children?

Children can enjoy age-appropriate portions of suitable gluten-free cookies, provided they do not have allergies to the listed ingredients. Parents should check packaging for allergens and nutritional information.

What superfoods and seeds does Reana Foods offer?

Reana Foods offers products such as chia seeds, pumpkin seeds, flaxseed and psyllium husk. These can be incorporated into a balanced diet according to individual nutritional needs.

How can I use chia seeds and psyllium husk?

Chia seeds can be added to yogurt, porridge and other foods, or soaked in liquid before consumption. Psyllium husk is commonly mixed with an adequate quantity of water. Follow the product instructions, and avoid consuming dry psyllium without sufficient liquid.

Orders & Delivery
How can I order Reana Foods products online?

Visit www.reanafoods.com, browse the product categories, select your preferred items, add them to your cart and proceed to checkout. You can also contact our customer support team at 03 111 444 706 for assistance.

Does Reana Foods deliver across Pakistan?

Yes. Reana Foods offers delivery across Pakistan, subject to courier service availability and any applicable delivery restrictions.

How long does delivery take?

Reana Foods currently advertises next-day delivery in Lahore and approximately 3–4 working days for other cities. Delivery times may vary because of order processing, holidays, weather and courier operations.

What are the delivery charges?

The currently advertised standard delivery charge is PKR 199. Any applicable changes or additional charges should be displayed during checkout.

What payment methods are accepted?

Reana Foods accepts Cash on Delivery and online payment options available at checkout. The exact payment methods may depend on the order and delivery location.

How can I track my order?

Visit the Track Order section of our website and enter your tracking ID. If you need assistance, contact our customer support team at 03 111 444 706 or Support@reana.pk.

Can I change or cancel an order after placing it?

Please contact our customer support team as soon as possible. Changes and cancellations depend on whether the order has already been processed or dispatched.

Returns & Support
How should I store Reana Foods flour and bakery products?

Store products according to their packaging instructions, generally in a cool, dry place away from direct sunlight and moisture. After opening, keep flour and dry bakery products securely sealed to maintain freshness.

How long do Reana Foods products remain fresh?

Shelf life varies by product and packaging. Always check the manufacturing date, best-before date and storage instructions printed on the individual package.

What should I do if I receive a damaged or incorrect product?

Contact Reana Foods customer support promptly with your order details, product photographs and relevant evidence. The current return policy asks customers to raise eligible complaints within 24 hours of delivery and record an unboxing video to support damage or missing-item claims.

Can I return or exchange Reana Foods products?

Eligible returns or exchanges are subject to the published Return & Exchange Policy. The current FAQ refers to unopened, sealed and undamaged products in their original packaging, with complaints raised within 24 hours of delivery.

How can I contact Reana Foods customer support?

You can contact Reana Foods at 03 111 444 706 or email Support@reana.pk. You may also use the Contact Us page on www.reanafoods.com.