Return & Exchange Policy

Return Rules

• Products exchanged / returned complaints can be raised within 24 hours after delivery.
• Raise a complaint at foods@reana.pk and attach the invoice and product pictures.
• Products will only be exchanged if they are in original condition. This entails being unopened, sealed, undamaged, with all stickers and tags intact and packed in their original packing.
• No cash will be returned; only store credit or product exchange is available.
• Record a video before opening the parcel to claim any damage or missing product. Claims without a video record will regrettably not be able to proceed further.

Hassle-Free Return & Exchange

• As per our return or exchange policy, we accept returns or exchanges made within 7 days of receiving the order.
• You will have to send back the items in 100% original form at your own shipping expense. We will not compensate charges paid by you while shipping.
• Once the returned product is received and inspected, we will issue store credit or exchange the product as requested.

For more information, please call us at 03354999101 or email us at foods@reana.pk.